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Terms of Use

Effective Date: [●], 2026 · Version: v1

1. Introduction

Summary: By accessing or using Psycura, you agree to these Terms (and other policies). Please read this section to understand the contract you’re entering into and the importance of the dispute resolution clause.

Welcome to Psycura, operated by Psycura Inc. (referred to as "Psycura," "we," "us," or "our"). By accessing or using our website, mobile application, or any other Psycura services (collectively, the "Services" or "Platform"), you agree to be bound by these Terms of Use (this "Agreement" or "Terms"), including our Privacy Policy, and any other policies or guidelines that we may reference in these Terms including, without limitation, our Community Guidelines . If you do not agree to all these Terms, then you must not use our Services.

Acceptance of Terms:
Clicking “Sign Up,” “Join,” “Create Account,” or similar, and completing the consent screen, records agreement to these Terms of Use, our Privacy Policy, and any additional policies referenced herein. You are entering into a legally binding agreement with Psycura Inc. If you do not agree, you must not access or use the Services.

These Terms are governed primarily by the laws of Alberta, Canada, as detailed in Section 14, unless otherwise required by applicable law in your place of residence.

Please carefully review the dispute resolution provisions in Section 13 of these Terms. This section affects how disputes are resolved, including requiring individual arbitration for most disputes (and waiving your right to a jury trial or to participate in class actions) except in specific circumstances.

We may update these Terms from time to time, as allowed by applicable laws. If we make any material changes, we will clearly post the new version with an updated effective date and will notify you on the website, by email, or both. By continuing to use Psycura after the changes take effect, you agree to the updated Terms. You are responsible for reviewing these Terms regularly, so you stay informed.

Age Requirement:

Use of the Services is strictly prohibited for individuals under the age of majority in their jurisdiction (typically 18 or older). Psycura does not knowingly allow minors to access or use the Services under any circumstances, including with parental or guardian consent. By using the Services, you confirm that you meet this legal age requirement. You also represent that you will comply with any age verification procedures that Psycura may implement to ensure compliance with applicable laws and to protect minors.

If we become aware that a user is under the age of majority, we will immediately terminate their account and delete any personal data associated with that user, in accordance with applicable privacy laws, including but not limited to Canada’s PIPEDA, Québec’s Law 25, GDPR, COPPA (USA), and equivalent international privacy laws.

If you are not currently the age of majority, you are welcome to return and create an account when you are.

Jurisdiction-Specific Notices (including California)
California Residents: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. All users may request a refund by contacting Psycura Customer Support (or by mailing a signed, dated cancellation notice) as described in Section 8d.

This notice shall be sent to: Psycura Inc., Attn: Cancellations, 10060 Jasper Avenue, Tower 1, Suite 2020, Edmonton, AB T5J 3R8. The Company’s business is also conducted at this address. You may request a copy of these Terms by emailing us at support@psycura.ca. These Terms are available electronically on our website. In accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by writing to Consumer Information Division, 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, USA, or calling (800) 952-5210.

This section is included solely to comply with applicable U.S. state laws for subscribers residing in California.

2. Account Eligibility; Your Responsibilities

Summary: You must be an adult who is legally allowed to use our service. This section lists conditions you must meet to use Psycura and rules on what you can and can’t do on the platform.

Eligibility Requirements: By creating an account or using the Services, you represent and warrant that all the following are true:

  1. You are an individual (not a company or organization) who is at least the age of majority in your jurisdiction (typically 18 years or older).
  2. You are legally qualified to enter a binding contract with us.
  3. You are not located in a country subject to Canadian, U.S., UK, EU, or other applicable international sanctions or trade restrictions, and are not a person or entity subject to such restrictions.
  4. You are not prohibited by law from using our Services or any other online dating service.
  5. You have not been convicted of, or pled no contest to, a felony, an indictable offense, a sex offense, or any crime involving violence or fraud; or, if you have, you have received an official pardon or clemency and we have determined, at our sole discretion, that you do not pose a risk to other users.
  6. You are not required to register as a sex offender with any government entity.
  7. You do not have more than one account on our Services, and you have not been previously removed or banned from our Services (or related services owned by our affiliates) unless we gave you express written permission to create a new account.
  8. Reside in a jurisdiction that does not prohibit Psycura Services or any other similar services.

If you no longer meet these requirements at any time, you must delete your account immediately. We reserve the right to remove or suspend your account without warning if you become ineligible or if any representation is untrue or breached.

We reserve the right to investigate and take action against patterns of behaviour, including repeated misuse of features or coordinated actions, that may not individually violate our rules but collectively circumvent their intent or undermine the spirit, purpose, or integrity of the platform.

What You Agree To Do: You agree to:

  • Comply with these Terms and all applicable laws. Check these Terms periodically for updates.
  • Use the latest version of the Psycura app or website (updates may include important security or functionality fixes).
  • Treat other users with respect and courtesy, both on and off the Services.
  • Be respectful in communications with our customer support or other employees.
  • Keep your account secure: Maintain a strong password and do not share your login credentials. You are responsible for any activity on your account, unless it’s the result of a security breach you report to us promptly.
  • Provide truthful information: Use your real identity on Psycura. You agree to provide and maintain accurate, current information in your profile. This includes not misrepresenting your age, identity, qualifications, or affiliations.

What You Agree NOT to Do: You will not engage in any of the following prohibited activities:

  • Misrepresent identity or age: You will not impersonate any person or entity, or falsely state or misrepresent yourself (including your age) or your affiliations.
  • Interfere with the service: You will not use the Services in any way that could damage, disable, overburden, or impair the platform or any of our networks.
  • Illegal or harmful use: You will not use the Services for any illegal or unauthorized purpose, including money laundering or other financial crimes.
  • Harassment or harm: You will not bully, stalk, harass, intimidate, assault, defame, or mistreat any person.
  • Post Prohibited Content: You will not post any content that is prohibited by these Terms (see “Prohibited Content” below).
  • Solicit personal data or passwords: You will not ask other users for their login credentials or personal identifying information for commercial or unlawful purposes.
  • Solicit money or valuables: You will not solicit money or other items of value from other users, whether as a gift, loan, or for any fraudulent purpose.
  • Use someone else’s account: You will not access or use an account that does not belong to you.
  • Fraud and spam: You will not use the Services to operate a pyramid scheme, engage in fraud, or send unsolicited spam or junk communications.
  • Political campaigning: You will not use the Services to campaign for or against political candidates or issues, or to otherwise influence any election (except that you may express personal political opinions).
  • License violations: You will not violate the license granted to you (see Section 6). This means you will not copy, modify, distribute, or create derivative works from any other user’s content or our content without permission.
  • Endorsement claims: You will not express or imply that any statements you make are endorsed by Psycura (for example, you won’t say you are an official ambassador of Psycura unless we have given you that title in writing).
  • Automated tools and scraping: You will not use robots, bots, spiders, crawlers, scrapers, site search/retrieval applications, proxy or any manual or automatic device or process to access, retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Services without our express written consent.
  • Viruses and hacking: You will not upload viruses, trojans, malware, or any other code that could harm the Services or our users or otherwise attempt to gain unauthorized access to any accounts, systems, or networks.
  • Header / identifier forgery: You will not forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted through the Services.
  • Frame or mirror: You will not “frame” or “mirror” any part of the Services without our prior written authorization.
  • Meta tags and code: You will not use meta tags, code, or other devices containing any reference to Psycura (or any trademark of Psycura) to direct any person to any other website for any purpose.
  • Reverse engineering: You will not modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile, or otherwise disassemble any portion of the Services, or cause others to do so.
  • Third-party apps: You will not develop or use any third-party applications that interact with our Services or users’ content or information without our written consent (this includes any use of AI or automated scripts regarding user profiles unless expressly permitted by Psycura and transparently disclosed as AI-generated.).
  • AI Content: Failure to disclose automated or AI-generated content may result in removal or account suspension
  • Use of API: You will not use, access, or publish our application programming interface (API) without our written consent.
  • Probe systems: You will not probe, scan, or test the vulnerability of our Services or any system or network.
  • Encourage violations: You will not encourage or promote any activity that violates these Terms.
  • Re-create after ban: If we terminate or suspend your account, you will not create another account without our permission.

If you engage in any of the above activities, it is a serious violation of these Terms and may result in immediate termination of your account and/or legal action. The license to use our Services (granted in Section 6) will automatically revoke if you do any of the above forbidden things.

If you encounter any prohibited content or behaviour, please report it using the in-app tools or contact Customer Support.

Prohibited Content: You are not allowed to post, upload, or share: either on your profile or in messages: any content that:

  • Is likely to be offensive or harassing: For example, content that could reasonably be seen as offensive, upsetting, intended to harass, or likely to annoy any other person.
  • Is obscene or pornographic: Includes sexually explicit content, pornography, or extreme violence or gore that would offend human dignity.
  • Is hateful or discriminatory: Uses slurs or encourages bigotry, racism, hatred, or harm against any group or individual.
  • Encourages illegal activities: Such as instructions for making weapons or inciting violence or terrorism, or any content that in itself constitutes a criminal offense.
  • Promotes self-harm or violence: Encourages self-injury, suicide, eating disorders, or any dangerous behaviors (e.g. dangerous challenges, violent extremism).
  • Is defamatory or false: Knowingly false information or defamatory statements about a person.
  • Is commercial or soliciting: Unwanted promotional or commercial content, advertisements, spam, links to other websites, contests, or schemes (including so-called “sugar daddy” or “sugar baby” arrangements).
  • Is spam or junk: Unsolicited mass messaging, junk mail, chain letters, or pyramid schemes.
  • Contains malware: Viruses, worms, Trojan horses, spyware, or other malicious code intended to interrupt, damage or limit the functionality of any software, hardware, or telecommunications equipment.
  • Infringes someone’s rights: Content that violates another person’s intellectual property or privacy rights (e.g., using someone else’s copyrighted material or personal photos without permission).
  • Is not yours or is automated: Any content that you did not create or that was automatically generated (by a bot or AI) and presented as your own, unless expressly allowed by Psycura.
  • Depicts another person without consent: Photos or videos of another person posted without their permission (and absolutely no images of minors, even your own children, as this is a dating platform for adults).
  • Is inconsistent with the intended use of the Services: For instance, irrelevant content that doesn’t pertain to dating or forming connections, or content that undermines the purpose of the platform.
  • Could harm Psycura’s reputation: Content that defames or disparages Psycura or encourages misuse of the platform.

Sharing such Prohibited Content may result in immediate removal of the content and/or termination of your account, without notice. Psycura reserves the right to investigate and take appropriate legal action against anyone who violates this provision, including reporting to law enforcement where applicable.

Furthermore, you agree and acknowledge that you are familiar with how Psycura’s AI matching algorithm and process works. Please click here to familiarize yourself, if you have not already done so.

3. Content

Summary: This section explains who owns the content on Psycura and how that content can be used. It covers content you post, content other users post, and content Psycura provides. You are responsible for your own content, and you must not misuse other users’ content or our content.

When you use Psycura, you will encounter three categories of content: (i) content that you provide or upload (“Your Content”), (ii) content that other users provide (“Member Content”), and (iii) content that Psycura provides (“Our Content”). For purposes of this Agreement, “content” includes all information, text, images, video, audio, or material on the Services, including profiles and direct messages.

Psycura does not pre-screen any content but may be reviewed by automated systems and/or Psycura staff for compliance. Psycura also reserves the right to remove or moderate content that violates these Terms or our policies. By using the Services, you understand that we may monitor or review any content you submit as allowed by law, and we may remove any content that in our judgment violates these Terms or applicable law.

  1. Your Content

Summary: You are responsible for Your Content. Don’t post things that violate the law or these rules, and don’t share content you wouldn’t want others to see. We could remove content that violates our policies.

  • Responsibility: You solely are responsible for Your Content. Psycura does not claim ownership of the content that you post; you retain rights to Your Content. However, by submitting Your Content, To the extent permitted by applicable law, you agree to indemnify, defend, and hold us harmless for any claims arising from it, including without limitation, any claims that your Content breaches the intellectual property rights of a third party, violates applicable law, or contravenes Psycura’s Terms and other policies.
  • Accuracy: You represent and warrant that all information and content you provide is truthful and accurate, and you will update your information as necessary to maintain its truthfulness. You represent and warrant that you have the authority to provide Your Content, including, without limitation, obtaining third party permissions in respect of a personal information or intellectual property rights. This includes information you provide directly to Psycura and information you allow us to access from third parties (for example, if you link a social media account for login or profile data).Furthermore, you agree that no photo’s you upload contain nudity, explicit sexual content, pornography, does not contain any minor children, violent, graphic, or disburbing imagery, and not does infringe on anyone’s rights.
  • Relevant Use: Any content you include in your profile must be relevant to the purpose of the Services (meeting new people and building connections). You will not include any Prohibited Content in Your Content, and you will follow our Community Guidelines and any other standards we provide. For example, you agree not to display personal contact information (like phone numbers, addresses, last names, social media handles), financial information, or other sensitive details on your public profile. If you want to share personal information with someone you’ve met on Psycura, do so carefully and at your own risk.
  • Visibility: You understand that once you post content on Psycura, Your Content may be seen by other users (potentially worldwide). Even if we have rules against misuse, we cannot guarantee that other users will not copy or re-share Your Content. Do not post anything you aren’t comfortable being public or widely shared. Other users may still share content you post, despite these Terms, and Psycura isn’t responsible for that behavior.
  • Removal: If you delete Your Content or your account, we will remove it from public view. However, you acknowledge that (a) Your Content may persist in backup copies for a period of time and (b) if Your Content has been shared or stored by other users, Psycura cannot guarantee its complete removal from the internet.
  • Compliance: You affirm that Your Content does not violate any third-party rights or any laws (for example, you will not post content that you do not have permission to share, such as someone else’s copyrighted work).
  1. Member Content

Summary: Other users’ content belongs to them. You can view it through our app, but you can’t use it outside Psycura for any other purpose. Also, we don’t guarantee that everything other users post is true or safe.

  • Ownership: Member Content is owned by the user who posted it and is displayed on the Services at their direction. You do not have any ownership rights in other users’ content.
  • Limited Use: Psycura grants you a limited right to view Member Content within the Services for personal, non-commercial purposes (for example, browsing profiles and communicating with other users). You may not copy, modify, translate, share, distribute, or create derivative works from any Member Content outside of what is allowed by the Services. That means you shouldn’t take someone’s profile pictures or personal stories and repost them elsewhere without permission.
  • No Misuse: You agree not to use Member Content for any commercial purpose, to harass or harm anyone, or in any manner inconsistent with the purpose of our Services. If you misuse other users’ content, we reserve the right to terminate your account.
  • Accuracy of Member Content: While we hope everyone on Psycura is honest, we do not verify Member Content and it may be incorrect or misleading. Other users might present themselves inaccurately or even use tools (like filters or AI) that alter their content. Use your judgment: don’t blindly trust everything you see.
  • No Liability: Psycura is not responsible for Member Content. We are not liable for any decisions you make or actions you take in reliance on information contained in any Member Content. Other users are solely responsible for the content they provide and for their actions. If you find Member Content that violates these Terms, please report it.
  1. Our Content

Summary: Psycura owns all the content and IP in our service.

  • Ownership: Except for Your Content and Member Content, all content on the Services is owned by Psycura (or licensed to us by our partners) and is protected by intellectual property laws. This includes the design, text, graphics, logos, button icons, images, audio clips, software, and any other material that we have provided (“Our Content”). All rights, title, and interest in Our Content remain with us and our licensors.
  • License to You: Psycura grants you a limited, revocable, non-exclusive, non-transferable license, without the right to sublicense, to access and use Our Content for your personal use in connection with the Services. This means you can view and interact with our app and website as intended (for example, display our pages on your phone or computer, or print a copy for personal use), but you do not have any right to copy, distribute, or create derivatives of Our Content without our prior written permission.
  • Restrictions: You agree not to use Our Content in any way not authorized by these Terms. You must not remove or obscure any copyright, trademark, or other proprietary notices affixed to or contained within Our Content.
  • Trademarks: “Psycura” and any other product or service names, slogans, or logos that we may use on the Services are trademarks of Psycura Inc. or our affiliates. You are not allowed to use any Psycura trademarks without our prior written consent.

4. Inappropriate Content And Misconduct; Reporting

Summary: We do not tolerate bad behavior on Psycura. If someone is acting inappropriately, please report them. We can remove content or users who violate our rules (on or off the app).

Psycura is dedicated to maintaining a safe, respectful, and positive matching pool. Inappropriate content or behavior is not tolerated, whether it occurs on our platform or off the platform (in connection with meeting someone from Psycura). This includes any form of harassment, threats, hate, or other conduct prohibited by our Terms and guidelines.

Reporting:

We encourage you to report any user or content that violates our Terms or makes you feel unsafe. You can report within the app (for example, via a “Report” option on a profile or message), or by emailing us at support@psycura.ca with the relevant details. When reporting, please provide as much detail as possible (user’s name, what happened, screenshots if applicable) to help us investigate. For any urgent safety concerns please include “URGENT” in the subject line of any communication with Psycura.

We’ll review your report and respond according to the laws that apply.

Process after a Report:

When we receive a report from you both your account and the reported user's accounts are temporarily locked while we investigate. This protects the integrity of the investigation and prevents further harm in either direction. We prioritize resolving reports quickly to minimize impact on both parties. We review the reported content and may contact you for additional information. We will then investigate the reported user's account and may take the following actions based on our findings.

Our Actions:

We take reports seriously. If we find that a user has violated these Terms or behaved inappropriately, we may take a range of actions. These include:

  • removing the offending content,
  • issuing warnings to the user,
  • restricting certain account features
  • temporarily suspending or permanently terminating the user’s account (possibly across other services we operate, if any),
  • Advising you to contact law enforcement when warranted, and preserving evidence to support any investigation
  • notifying law enforcement or other authorities if the behavior is unlawful or poses a risk, and/or
  • any other action that we deem necessary to maintain a safe environment.

We may take action if something serious happens outside of Psycura but is clearly connected to the platform. This could include things like criminal acts, threats, harassment, or unsafe behaviour during an in-person meetup arranged through Psycura, or messages sent on other apps after you’ve connected here. If we believe, based on what we know and local laws, that someone’s off-platform behaviour could put the Psycura community at risk, we may suspend or ban their account to help keep everyone safe

No Notice Required:

We may take these actions with or without notice to the affected user. Psycura is not obligated to disclose to you the outcome of any report or the details of any action we take, as doing so might infringe on others’ privacy or jeopardize our safety processes.

Affiliates and Data Sharing:

In the interest of user safety, Psycura may share information about banned users with its affiliates as allowed by law and our Privacy Policy. This can help prevent someone banned on one of our apps from causing harm on another.

Appeals:

If your account is actioned (e.g., content removed or account suspended) and you believe it was a mistake, you may contact us to appeal the decision (see Section 9 on Account Termination for more on appeals). We will review appeals promptly, but unless required by law, our decision on appeal is final.

IP Violation Reporting:

If you believe something on Psycura violates your copyright or other intellectual property rights, you can report it. This applies under Canadian laws (like the Copyright Act), the U.S. DMCA, and similar laws in other countries.

To report a copyright issue you can do so In-app using the report function on any profile or message, or email us at support@psycura.ca with the following:

  • What content you believe is infringing
  • Proof that you own the rights
  • Your contact information

You can also mail us at:
Psycura Inc.
10060 Jasper Avenue, Tower 1

Suite 2020, Edmonton, AB T5J 3R8

5. Privacy

Summary: We value your privacy. Our separate Privacy Policy explains how we handle your personal data. By using Psycura, you agree that we can use your data as described in that policy.

Protecting your personal data is important to us. Please read our Privacy Policy to understand how we collect, use, and share your information. By using our Services, you agree that Psycura may process your personal data in accordance with our Privacy Policy.

Psycura complies with Canada’s PIPEDA, Québec’s Law 25, the EU GDPR, UK GDPR, the U.S. state-level privacy laws (including California’s CPRA), and similar laws in all jurisdictions where we operate or serve users. Where required by applicable privacy laws, including Alberta’s Personal Information Protection Act (PIPA), Québec’s Law 25, and any other provincial privacy law. Psycura will implement contractual or other safeguards to protect personal data transferred to jurisdictions outside Canada.

Some key points on privacy:

  • We implement appropriate security measures to protect your personal information. However, no service is completely secure, and you acknowledge that we cannot guarantee that unauthorized parties will never be able to defeat those measures.
  • If you are located in the EU, EEA, UK, or other regions with data protection laws, you have certain rights (like access, correction, deletion, etc.) regarding your personal data. We explain how to exercise those rights in our Privacy Policy.
  • Your data is primarily stored and processed in Canada, with primary infrastructure hosted in Toronto, Ontario. Certain service providers, including our transactional email provider, may process limited personal data in the United States or other countries. As we expand globally, we may establish data processing in additional regions to better serve users and comply with local requirements. By using Psycura, you consent to the transfer and storage of your personal data on our servers and with our service providers, which may be in your country or in other countries. We will take steps to ensure adequate protection of personal data when transferred internationally (for example, by using standard contractual clauses as needed under GDPR).

If you have questions about our privacy practices, you can contact us as described in the Privacy Policy (at privacy@psycura.ca).

6. Rights You Are Granted By Psycura

Summary: We grant you a personal, limited license to use our Services as long as you follow these Terms.

For as long as you comply with these Terms, Psycura grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use our Services for purposes as intended by Psycura and permitted by these Terms and applicable laws. This license is for your individual, personal, non-commercial use of the Services.

This means you can download and install our app on your device, create an account, and use the Services to connect with others, subject to these Terms. You do not have any ownership in the Services or any related content by using the app, and we can revoke this license if you violate the Terms.

Automatic Revocation:

If you violate these Terms, the above license and any permission to access the Services automatically terminate. Psycura also reserves the right to terminate or suspend your access to the Services at any time for any reason, as described elsewhere in these Terms.

Except for this license, you have no other rights in the Services or content of Psycura. We reserve all rights not expressly granted to you by these Terms.

7. Rights You Grant Psycura

Summary: You own the content you post, but you give us permission to use it so that we can operate and promote the service. You also allow us to collect and use certain information consistent with our Privacy Policy, and you agree we can show ads. Any feedback you give can be used by us without compensation to you.

Your Content License to Psycura:

While you remain the owner of Your Content, by creating an account and posting any content on Psycura, you grant Psycura a worldwide, irrevocable, perpetual, transferable, sub-licensable, royalty-free license to host, store, use, copy, display, reproduce, adapt, edit, modify, publish, translate, create derivative works from, distribute, and make available to other users and parts of the public (for example, through ads or other media) Your Content in any format or medium now known or developed in the future. To the extent permitted by applicable law, you waive any moral rights you may have in Your Content for the purposes of our use as outlined herein.

  • This license to Your Content is non-exclusive, which means you still own your content and can use it however you like or allow others to use it too. However, we may have exclusive rights to use certain materials created through the Service that include your content—for example, screenshots or promotional images of the Psycura app that display your profile or messages. These exclusive rights only apply to how Psycura presents or promotes the Service, not to your original content itself. You still fully own your content and can use it outside of Psycura however you choose.
  • This license also extends to information you authorize us to access from third parties (for instance, if you import photos from your social media account or allow us to use information from another service).

Enforcement of Your Rights:

You authorize Psycura to act on your behalf to address unauthorized uses of Your Content by other users or third parties outside of our Services. This includes the right (but not the obligation) to send take-down or infringement notices under Canada’s Copyright Act and other applicable intellectual property laws, both in Canada and internationally. We may also submit requests under frameworks such as the U.S. DMCA where appropriate. This helps protect your content from being misused elsewhere. Please note that we exercise this right at our discretion and are not obligated to pursue every instance of unauthorized use.

Personal Data:

Our license to Your Content is subject to applicable laws, especially where Your Content contains personal data. For example, if you delete your account, we will remove Your Content as required by law, and if Your Content includes personal information, our use of it will comply with privacy laws (see our Privacy Policy). Nothing in these Terms supersedes your rights under data protection laws.

Use of Your Content in Advertising:

We will not sell your personal images or Your Content to third parties without your consent. However, by granting this license, you agree that Psycura may use Your Content (like your profile picture or profile information) for promotional purposes of the Service. For example, we might display a screenshot of the app that includes your profile in an App Store listing or social media advertisement. If we do so, we will do it in a way that is intended to promote the community and the app (and, for clarity, not to endorse third-party products without your consent).

Feedback:

If you provide feedback, ideas, or suggestions to Psycura about the Services (“Feedback”), you agree we can use and share that Feedback for any purpose, without any compensation to you. For example, if you suggest a new feature and we implement it, we aren’t obligated to pay you or acknowledge you.

Data Access:

You agree that Psycura may access, preserve, and disclose your account information and content if required to do so by law, or if we believe in good faith that such access, preservation, or disclosure is reasonably necessary to (i) comply with legal process, (ii) enforce these Terms, (iii) respond to claims that any content violates the rights of third parties, or (iv) protect the rights, property, or personal safety of Psycura, its users, or the public.

8. Purchases And Automatically Renewing Subscriptions

Summary: Psycura offers paid features, including subscriptions that renew automatically until you cancel. This section explains how payments, renewals, and cancellations work, and it covers special terms for in-app purchases through third parties and our refund policy. You can access and review all of our paid subscription tiers and pricing, here. Psycura will comply with any jurisdiction’s notice or cancellation requirements for auto-renewing subscriptions.

Psycura may offer products and premium features for purchase (“Purchases”), such as subscription plans. When you choose to make a Purchase, you will be able to review and accept the terms of the Purchase, including the pricing and the length of any subscription, before finalizing your transaction.

Monthly subscriptions will automatically renew at the end of each subscription period until you cancel. Your chosen payment method will be charged the then-current rate for the renewal term

Prepaid 3-month and 6-month subscriptions do not automatically renew..

Cancelling a subscription will stop future charges, but you will retain access to the subscribed features for the remainder of the period you’ve already paid for. Note that deleting your account or the app will not automatically cancel a subscription. You must follow the cancellation procedures described here.

Psycura’s pricing is in USD and may vary based on promotions or other factors. We also reserve the right to change pricing for subscriptions or other services in the future. If we change the price of your subscription, we will notify you in advance (for example, by email or in-app notification). If you do not agree to the price change, you must cancel your subscription before the next renewal. If you don’t cancel, the new price will apply and you authorize us to charge your payment method at the new rate.

We reserve the right to limit or refuse any Purchase, and to discontinue offering any product or feature at any time. We may also correct obvious errors in pricing or descriptions, even if we have already requested or received payment.

Payment Terms:

If you make a Purchase through the Psycura website or app using your credit card, debit card, or other payment method (not through a third-party app store), that is a “Purchase”.

  • When you make a Purchase, you authorize Psycura (and our authorized payment processor) to charge the Payment Method you provide for the amount of the selected service plus any applicable taxes. You agree to provide current, complete, and accurate billing details. If your Payment Method fails or is invalid, we may run it again or ask you to provide a new payment method.
  • We reserve the right to correct billing errors or mistakes even if payment has already been requested or received. For instance, if we accidentally undercharge you or a technical error causes an incorrect amount to be charged, we may correct it by charging or refunding the appropriate difference, and we will notify you of such adjustments.
  • If you initiate a chargeback or reversal of an Internal Purchase payment through your bank or card issuer, Psycura may terminate your account immediately at our discretion. Chargebacks are generally seen as you deciding not to pay for the Services; if it was a misunderstanding that gets resolved in your favor, contact support to discuss reinstating your account.
  • For subscription Purchases, after the initial term, monthly subscriptions will automatically continue at the interval disclosed and your Payment Method will be charged for each renewal until you cancel. We will typically email you a receipt or confirmation each time a payment is made. You can cancel a subscription by visiting your account settings on our website/app and following the instructions to cancel, or by contacting our Customer Support for assistance. If you cancel, you will still have access for the remaining days you’ve paid for, but it will not renew further.

Refunds:

Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods. For example, if you purchase a 3-month subscription and you cancel your account after 30 days, the remaining 60 days will not be refunded (except where required by law).

However, we acknowledge that certain local laws or special circumstances provide exceptions to the above rule. Therefore, Psycura may, at its sole discretion, grant refunds in limited circumstances.

How to Request a Refund:

To request a refund under one of the above provisions, please contact Psycura Customer Support through the in-app customer support tool or email us at support@psycura.ca with the subject “Refund Request”. Include your account identifier (email or phone number used to register) and the reason for your request.

Once we receive your refund request or cancellation notice, if you are eligible under the terms above or applicable law, we will process your refund. Refunds granted by Psycura will be credited back to the original Payment Method if possible, or otherwise via another method we inform you of. Please allow a reasonable time for processing.

No refund will be given in cases where we terminated your account because these Terms were violated. Also, any refund of fees (even if granted) will not include any charges we cannot recover (for instance, if a payment processor or app store keeps their portion or any transaction fee, we will refund only what we actually received, unless law requires otherwise).

9. Account Termination

Summary: You can delete your account whenever you want. We can also terminate or suspend your account if you violate the Terms or for other reasons to protect our service or users. If your account is terminated (by you or us), you don’t get a refund for any purchases you’ve made, and these Terms still apply in certain ways even after termination.

Your Right to Terminate:

You have the right to delete your Psycura account at any time, for any reason. To delete your account, you can use the in-app deletion option (usually found in the Settings menu) or contact us for assistance.

Account deletion is reversible during a 30-day grace period; you can cancel the deletion at any time during this window. After the grace period expires, deletion is irreversible and you will permanently lose access to matches, messages, and other account data.

Keep in mind: Deleting the Psycura app or simply not logging in will not automatically cancel any active subscriptions. You must follow the steps in Section 8 to cancel a subscription to stop recurring payments.

Our Right to Terminate or Suspend:

We hope to never have to do this, but Psycura reserves the right to suspend or terminate your account at any time if we believe, in our sole discretion, that:

  • You have violated these Terms or any of our policies,
  • You have misused the Services or behaved in a way that is inappropriate, illegal, or harmful (on the Psycura platform or, as noted, off-platform in interactions related to Psycura),
  • You pose a risk to other users or Psycura, or
  • For any other reason in our reasonable judgment (for example, prolonged inactivity, or if we discontinue the Services).

We may also remove accounts that were reported for misconduct on an affiliated service or by law enforcement. Suspension can also be part of an investigation pending a final decision.

When we terminate an account under these circumstances, it will typically be without prior notice and without any refund of purchases or subscription fees, to the extent permitted by law. If we determine after termination that a refund is required by law, we will provide that (for example, California requires pro-rata refunds for certain terminations; we will comply in such cases).

Post-Termination:

If your account is terminated (by you or by us), certain provisions of these Terms survive. Specifically, Sections relating to Content licenses (Section 7), Dispute Resolution (Section 13), Limitation of Liability (Section 12), Indemnity (Section 16), and any other section that by its nature should survive, will remain in effect. Termination of your account does not mean termination of these provisions. You will not be able to access your account, and you are not allowed to create a new account unless we expressly invite you to do so.

After termination, deletion of your account and your personal information shall be subject to the data retention practices described in our Privacy Policy. Generally, that means we’ll delete or anonymize personal information, unless it’s necessary to retain for legal obligations or safety (for example, we may retain data on a banned user to prevent them from circumventing a ban, or to assist law enforcement if needed).

No Liability for Termination:

Psycura is not liable to you for any consequences of account termination or suspension, including the deletion of Your Content or loss of access to matches or messages.

Appeals:

If you believe we have suspended or terminated your account in error, you may contact us at support@psycura.ca to appeal. Please include your account information and explain why you believe the action was incorrect. We will review all appeals in good faith and in accordance with applicable Canadian laws, including principles of fairness and procedural transparency under Canadian consumer protection and privacy legislation.

For users in the European Union, we will provide notice of any suspension or termination and offer an appeals process, unless legal or security considerations prevent us from doing so, as required by applicable EU laws. For users in Québec, we will comply with relevant provisions under the Civil Code of Québec and the Consumer Protection Act. For users in other jurisdictions, we will make reasonable efforts to review appeals, but detailed notice may not always be provided.

We aim to respond to appeals within a reasonable period. Submitting an appeal does not guarantee reinstatement. In cases involving serious or repeated violations of our Terms, we may decline to reinstate your account or respond to the appeal, unless required by law.

10. No Criminal Background Or Identity Verification Checks

Summary: We do not, but reserve the right to, conduct background checks on users. Be cautious in interactions.

Psycura does not routinely conduct criminal background checks or identity verification on our users. You should not assume that other users are verifiably safe or trustworthy.

Psycura makes no representations or warranties as to the conduct or intentions of any individual you interact with through our Services.

You are solely responsible for your interactions with other users. We do not guarantee the conduct of any user, and we do not screen users for criminal history or any other background factors.

We reserve the right to conduct any background checks or screening (such as sex offender registry searches) at any time if we determine, in our sole discretion, that it is necessary to protect the safety of the community or as required by law. By agreeing to these Terms, you authorize us to obtain and use such background checks or screenings for the purpose of enforcing these Terms.

Remember to exercise caution in all interactions with others. We also cannot guarantee your safety, the identity, intentions, or behaviour of any other user, please follow sensible practices like meeting in public places, telling friends/family your plans, etc.

If at any time you feel unsafe or have been threatened by another user, stop communicating with that user and consider reporting them to us and/or law enforcement.

11. Disclaimer Of Warranties

Summary: Use Psycura at your own risk. The services are provided "as is" without guarantees.

Psycura’s Services are provided to you on an “AS IS” and “AS AVAILABLE”. To the fullest extent permitted by law, we make no representations or warranties of any kind, express, implied, statutory, or otherwise with respect to the Services. This means:

  • No Implied Warranties: We specifically disclaim any and all implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Services will meet your expectations or requirements.

  • No Warranty of Service Quality: Psycura does not warrant that:

    • the Services will always be uninterrupted, timely, secure, or error-free,
    • that any defects or errors will be corrected, or
    • that the Service will be compatible with your device or that it will operate in combination with any other hardware, software, or system.
  • No Warranty on Content: We do not warrant that any content (including Member Content or information you obtain from other users) is accurate, complete, or useful. You acknowledge that you rely on information from the Service at your own risk.
  • No Outcomes Guaranteed: We make no guarantees that using the Services will result in you achieving any particular outcome (for example, finding a date or a partner). We do not guarantee any specific number of active users or any specific responses or matches.
  • User Conduct: Psycura is not responsible for the conduct of any user on or off the Service. You understand that we do not vet users for any criminal background or verify their statements (as stated above). Communications received through the Service may be from users engaging in improper purposes (e.g., fraud or harassment). You agree to use caution in all interactions with others, particularly if you decide to communicate off the Service or meet in person.
  • Third-Party Content: Psycura is not responsible or liable for any content that you or another user or third-party posts, sends, or acts on via our Services. We assume no responsibility for the identity, intentions, legitimacy, or veracity of any users you may encounter through Psycura. Any material or information you obtain through the Services is accessed at your own discretion and risk.
  • Device and Technical Issues: You are solely responsible for any damage to your device or loss of data that results from using the Services. Psycura is not responsible for any harm to your computer, phone, or other device arising from your use of the Services or from any downloading of content through our Services. This includes damage from viruses or other malicious code that may be transmitted via the Services by any third party.

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above disclaimers may not fully apply to you. In such an event, any legally required warranty is limited in duration to the minimum period legally required and, at our option, we will provide the minimum service (such as re-supplying the Services or component) required to comply with law.

12. Limitation Of Liability

Summary: Psycura’s liability is limited. We are not responsible for certain damages or losses.

To the fullest extent permitted by applicable law, in no event will Psycura (or its parent, affiliates, subsidiaries, officers, directors, employees, contractors, agents, partners, or licensors) be liable for any indirect, consequential, exemplary, incidental, special, punitive, or enhanced damages of any kind.

Maximum Liability: To the fullest extent permitted by applicable law, Psycura’s total aggregate liability to you for all claims arising out of or relating to the Services or these Terms will not exceed the lesser of the total amount you paid to Psycura in the 12 months preceding the event giving rise to the claim. This limitation does not apply where prohibited by applicable consumer protection laws, including those in Québec, the EU, and other jurisdictions. Nothing in this section excludes any statutory warranties or conditions under applicable consumer protection legislation that cannot be excluded or limited.

13. Dispute Resolution (Binding Arbitration And Class Action Waiver)

Summary: If you have a dispute with Psycura, you agree to first try to resolve it informally with us. If that doesn’t work, you agree most disputes will be resolved by binding arbitration on an individual basis (no class actions), except where the law prohibits or as noted.

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court or have a jury decide your case.

Informal Resolution:

Before filing a claim against Psycura, you agree to try to resolve the dispute informally. First, send a written notice to us at support@psycura.ca. In your notice, provide your name and contact information, and describe the nature of your dispute and the relief you seek. Likewise, if we have a dispute with you, we will contact you via the email address associated with your account or any other contact information you have provided. You and Psycura agree to negotiate in good faith to resolve the dispute informally. Each party will allow 30 days from the date the other party’s notice is received for informal resolution. If the dispute is not resolved within those 30 days, either party may begin an arbitration proceeding (or small claims court proceeding, if applicable).

Dispute Resolutions:

Unless prohibited by law, all disputes arising out of or relating in any way to your interaction with the Services will be finally and conclusively adjudicated and resolved by arbitration under the Arbitration Rules (“ADRIC Rules”) of the ADR Institute of Canada, Inc. (“ADRIC”), except as modified here. The arbitration will be in English. The arbitration will be held in the City of Calgary, however, that attendance of the parties may occur remotely by telephone or Internet.

If you reside in a jurisdiction that prohibits mandatory arbitration or class-action waivers for consumer contracts, Section 13’s arbitration and class-waiver provisions do not apply to you (or will apply only to the extent permitted by law).

Arbitration Fees and Costs:

Arbitration costs, including arbitrator fees, will be shared equally between the parties, unless otherwise required by applicable law. Each party shall bear their own legal fees unless the arbitrator determines that one party acted unreasonably, in bad faith, or with malice, in which case the arbitrator may award costs.

Nothing in this section restricts your ability to pursue consumer protection remedies available under applicable law, including in Québec, the EU, or other jurisdictions. Any award of attorney’s fees must comply with applicable law and the rules of the arbitration provider.

Class Action Waiver:

You and Psycura agree that any dispute resolution proceedings shall be conducted solely on an individual basis. Neither party may initiate or participate in a class action, collective action, or representative proceeding unless required by applicable law, except where such waiver is not permitted by law. If this class action waiver is found unenforceable or unlawful in relation to a particular claim, and that claim has not been opted out of arbitration, then Section 13 will be void solely as to that claim, which may proceed in court (as per Section 15). This does not affect the enforceability of the remainder of the Terms.

Continuation:

This Section 13 (Dispute Resolution) shall survive any termination of your account or the Services or these Terms and will remain in effect even if you opt out of the arbitration agreement or if the arbitration agreement is otherwise not applicable.

14. Governing Law

Summary: Alberta, Canada law governs these Terms, unless your local law says otherwise.

These Terms and any dispute between you and Psycura (except as set forth in Section 13) are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles. If you reside outside of Canada, this choice of Alberta law does not deprive you of any mandatory consumer protection rights granted by the laws of your home jurisdiction.

Psycura makes no representation that the Services comply with the laws of every jurisdiction. If you access the Services from outside Canada, you do so at your own initiative and are responsible for complying with local laws. Psycura reserves the right to limit the availability of the Services or modify these Terms to comply with local legal requirements where necessary.

15. Venue (For Litigation)

Summary: Legal proceedings (where arbitration is not applicable or enforceable) must generally be brought in Alberta, Canada.

Subject to the arbitration agreement in Section 13 and any exceptions stated therein (e.g., small claims or where arbitration is prohibited or unenforceable by law), all legal proceedings arising out of or relating to these Terms or the Services must be brought exclusively in the courts of competent jurisdiction in the Province of Alberta, Canada sitting in the City of Calgary.

Both you and Psycura agree to submit to the personal jurisdiction of and venue in such courts, and waive any objection based on inconvenience of forum or other jurisdictional defences — except where your local law grants you non-waivable rights to bring actions in your own jurisdiction.

This clause does not override mandatory local jurisdictional rights under consumer protection laws, including but not limited to those applicable in Québec, the European Union, and the United Kingdom.

16. Indemnity By You

Summary: If your use of the Services or content or actions leads to claims against us, you will cover our losses.

You agree to indemnify and hold Psycura and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your use of the Services; (ii) your Content, including any content you post, upload, share or otherwise make available through the Services; (iii) breach or violation of any of these Terms; (iv) your violation of any applicable law or the rights of any third party; (v) any interactions, meetings, or communications you have with other users or third parties as a result of your use of the Services.

Psycura reserves the right to assume control of the defence of any matter subject to indemnification at its own expense. If we do so, you agree to cooperate reasonably with us. You may not settle any claim that imposes obligations on Psycura without our prior written consent, which will not be unreasonably withheld.

This indemnity shall apply to the fullest extent permitted under the laws of your jurisdiction. If any part of this clause is held unenforceable in your region (including Québec or the European Union), it shall apply only to the extent allowed by local law.

17. Miscellaneous

Entire Agreement:

These Terms, together with our Privacy Policy, Community Guidelines, and any Additional Terms upon purchase or provided within the Services, contain the entire agreement between you and Psycura regarding the use of our Services. They supersede all prior or contemporaneous agreements, communications, proposals, and representations, whether oral or written, concerning the subject matter. This clause does not limit any non-waivable statutory rights in jurisdictions such as Québec or the EU.

No Third-Party Beneficiaries:

Only you and Psycura are parties to this Agreement. There are no third-party beneficiaries to this Agreement; in other words, these Terms do not confer any rights or remedies on any person or entity other than you and Psycura.

No Waiver:

If we fail to enforce any part of these Terms, it will not be considered a waiver of our rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Psycura. Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

Severability:

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.

Where any provision of these Terms makes reference to rights or obligations under applicable local laws or regulations, and such laws or regulations are amended, repealed or replaced after the effective date of these Terms, the affected provisions shall be construed, interpreted, or reasonably amended to give effect to their original intent while complying with the updated legal requirements, if any, to the fullest extent permitted by law. Nothing in these Terms shall be interpreted or enforced in a way that would contravene any non-waivable statutory consumer or data protection rights applicable to you under local law.

Assignment:

You may not assign or transfer your rights or obligations under these Terms to anyone else without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Psycura has the right to freely assign or transfer its rights and obligations under these Terms (for example, in the event of a merger, acquisition, sale of assets, or by operation of law) without notice or consent. These Terms will inure to the benefit of and be binding upon each party’s successors and permitted assigns, subject to applicable consumer protection laws

Relationship of Parties:

These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between you and us. You have no authority to make or accept any offers or representations on behalf of Psycura.

Headings:

Section headings and brief summaries at the start of each section in these Terms are for convenience and readability only, have no effect on interpretation, and do not affect the legal interpretation of the Terms.

Electronic Communications & Notices:

You agree that we can send you notices and messages electronically, such as by email to the address you provided, through the Service (e.g., via in-app notification), or by posting to our website, in compliance with applicable Canadian electronic commerce and anti-spam laws (including CASL) and any similar global laws where required.. You are responsible for keeping your email address and contact information up-to-date. Official communications from you to us should be sent to our contact information below.

Electronic Communications & Notices
These Terms are provided in English for ease of reference. A French version is available upon request, in accordance with applicable Québec law.

Contact Information: If you have any questions about these Terms or need to contact us for any reason, you can reach us at:

  • Psycura Inc.
    10060 Jasper Avenue, Tower 1, Suite 2020, Edmonton, AB T5J 3R8
    Email: support@psycura.ca

We welcome feedback and questions about our Services. If you submit any feedback about the Services, please remember that such feedback is considered “Feedback” as described in Section 7 (meaning we may use it freely without obligation).

Acceptance: By using our Services, you confirm that you have read these Terms, understand them, and agree to be bound by them. If you use the Services via a mobile app and click “Sign Up” (or a similar button), you are providing your electronic signature and agreeing to these Terms. If you do not agree to these Terms, you must not use or access the Services.

Thank you for taking the time to read our Terms of Use. We hope you enjoy Psycura and use it safely and responsibly